Vonage Wins Best Virtual Agent Platform At CX Awards 2024
Vonage, a global leader in cloud communications, renowned for its role in accelerating digital transformations for businesses worldwide, has clinched top honors at the prestigious CX Awards 2024. Securing the Best Virtual Agent Platform award, Vonage was lauded for its groundbreaking low code/no code solution, Vonage AI Studio.
Expressing delight at the recognition, Savinay Berry, Vonage's EVP of Product and Engineering, stated, "We are honored to be acknowledged by the CX Awards for Vonage AI Studio. This cutting-edge platform equips today's businesses with the necessary tools to effectively engage with customers across all communication channels. With AI Studio, enterprises can effortlessly construct personalized engagement solutions, automated messaging, and speech-enabled applications, thus fostering unique customer journeys and enduring customer loyalty."
Charlie Mitchell, senior editor at CX Today and host of the awards, praised Vonage's exceptional contribution to the virtual agent platform landscape. "Vonage's outstanding virtual agent platform has propelled the category forward, and we are thrilled to see its achievements recognized at CX Awards 2024," remarked Mitchell.
Vonage AI Studio serves as a transformative low code/no code tool, empowering businesses to design, create, and deploy customer engagement solutions that operate in natural language using artificial intelligence. Through intelligent conversations, Vonage AI Studio enables businesses to elevate customer engagement through personalized and automated interactions across various channels, including voice, SMS, and messaging apps such as WhatsApp.
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